The Search Option

You can use the Search option to locate different entities such as calls, requests, CMDB items, people, agreements and Knowledge entries. This option also displays your saved searches.

Selecting a menu item here displays the search window for that item, where you can specify the search criteria you want.

  1. Select and then Search to display the submenu. Alternatively, click the Search button in the toolbar to search for calls, or the arrow to the right of the button to select from a menu of the most commonly used searches.
  2. The following search options are available from the Search option in the menu. Select the one you want to display the relevant search window.

    3. Calls Opens the Call Search window.

    You can also get to the Calls Search window by selecting the Search button instead of the arrow.

    Requests Opens the Request Search window where you can specify search criteria to locate requests on your system.
    Tasks Opens the Task Search window.
    Knowledge Bank Opens the Knowledge Search window.
    CMDB Items Opens the CMDB Item Search window.
    Subscriber Groups Opens the Subscriber Group Search window.
    People Opens the Person Search window.
    Organizations Opens the Organization Search window.
    Locations Opens the Location Search window.
    Contracts Opens the Contract Search window.
    Cost Centers Opens the Cost Center Search window.
    Jurisdictions Opens the Jurisdiction Search window.
    External Resources Opens the External Resource Search window where you can search for resources from connectors integrated with ASM Core.
    Outages Opens the Outage Search window where you can search for current and past outages as also for planned and unplanned ones.
    Agreements Opens the Agreement Search window where you can search for SLA, OLA, and UCs.
    Service Orders Opens the Service Orders Search window where you can search for service orders submitted through the Self Service Portal.

  3. Specify the search criteria. You can partially complete two or more fields to narrow the search.

    4. In a Call Search window you could specify S% in the User field and % in the CI field. This would retrieve calls for all Users whose name contains an S and all the configuration items linked to those Users.

  4. If the default search criteria do not provide the search options you want, you can configure them, specifying additional search fields if necessary.
  5. Click on the Search button at the bottom of the search pane to display the search results.

    6. ASM Core has a default timeout setting that aborts searches that take too long. When a search is aborted, a message appears to that effect.